Re-engineering Business in the Balkans (RBB)
Viola Schöll - 100195894
Skaptopara I Residence Hall, Svoboda Bachvarova, Street No 4
Strategic Technology:
Customer Relationship Management
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This information System enables strategic decisions. It is usually supplied to the organisations's owner(s) managers. It facilitates the tracking of customer activity and enables new relationships/ oppertunies.
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Some advantages for CRM:
- Helps to provide a perfect customer service
- Helps to increase the level of communication
- Increases the efficiency of work
- Improves customer knowledge
Tactical Technology:
Human Ressource Management
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This information System enables tactial decisions. It is usually supplied to the organisation's middle management. It enables management to place, track and evaluate staff.
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Some advantages for HRM:
- Helps attract top talent.
- Provides stronger onboarding
- Helps save time and energy
Operational Technology:
On-line Transaction Processing System
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This information System enables operational decisons. Itis usually supplied to the organisations junior level of management. It operational type applications used by retail organisations.
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Some advantages for On-line Transaction Processing System:
- Provides more speed and convenience
- Increases turnover
- Reduces transaction costs
